Branch: Westview Drive, Rock Valley
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Our Policies

The information below should answer any questions you may have.

It is our goal at Farmer's Lumber Company to provide the best possible service to our customers. We do, however, understand that sometimes you may need to return or refund a purchase. We strive to make our return policy as straightforward and straightforward as possible for our customers. Prior to returning or requesting a refund, please familiarize yourself with the following terms and conditions:


1. Eligibility

• In order to qualify for a return or refund, the following conditions must be met:

• Returns must be made within 60 days of receipt of the item(s).

• Items must be in their original, unused condition.

• Damaged, altered, or tampered items should not be accepted.


2. Damaged Goods

• Returns and refunds are only accepted for undamaged goods. The return of any damaged item(s) will not be eligible for a refund.


3. Full Boxes of Items

• Please note that we only accept full boxes of items. Returned items without the full original packaging or with missing components will be considered incomplete and will not be eligible for a refund.


4. Return Process

• Please follow these steps in order to initiate a return or refund:

• Please contact our office at 712-476-5362.

• Please provide the order number, the product(s) you wish to return, and the reason for your return.

• We will review your return request and determine whether it falls within our return policy.

• Upon approval, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the item.

• If applicable, pack the item(s) securely in the original shipping box.

• We are located at 930 Westview Drive, Rock Valley, IA 51247. Please drop off the items there.


5. Refund Processing

• As soon as we receive your return, we will inspect it to ensure that it meets the eligibility criteria listed above. Once everything has been verified, we will process the refund within 30 business days. The refund will be credited to your account if you have one, otherwise back to the original credit card payment. Depending on the processing time of your bank, the refund may take additional time to appear in your account.


6. Questions or Concerns

• If you have any questions or concerns regarding our returns and refund policy, please do not hesitate to contact us at 712-476-5362 or FLCRV@Premieronline.net. We are here to assist you and resolve any issues you may have.

• We strive to ensure that all customers have a satisfactory shopping experience by following our return and refund policy. Thank you for choosing Farmer's Lumber Company!

Cancellation of Online Orders

We understand the importance of flexibility when it comes to cancelling orders. However, due to the quick nature of online transactions, we are unable to cancel orders once they have been confirmed. Therefore, it is important to ensure that the item(s) you wish to purchase are the correct size and color before making the payment.


In-Store Pickup and Online Purchases

If you prefer to shop online and pick up your items in store, we provide a convenient option. After completing your online purchase, select "pick up in store" as your delivery method. We will then arrange for your items to be ready for pickup within the specified timeframe.


Delivery and Shipments

If you purchase items through our website, you can have them delivered directly to your desired address. Depending on your location and preferred delivery timeframe, we offer a variety of delivery options, including standard delivery and in-store pickup.

You will receive an email notification with tracking information once your order has been processed. As a result, you will be able to monitor the status of your package and plan for its arrival. Please contact our office if you have any questions or concerns regarding your delivery.s

Please note that delivery times may vary due to unforeseen circumstances, such as weather conditions or unforeseen delays by the carrier. We will do our best to provide you with timely and accurate delivery information, but please refer to the terms and conditions of your specific shipping method for more information.

Thank you for choosing Farmer's Lumber Company. We look forward to serving you!

Introduction

Farmers Lumber Company recognizes the importance of protecting your personal information. Our privacy policy explains how we collect, use, store, and protect your personal information.


Data Collection

When you interact with our website or services, we collect personal information about you. The data you provide may include your name, email address, phone number, and any other information you choose to provide. This information may be collected when you sign up for a newsletter, create an account, make a purchase, or communicate with us.


Data Use

Your data is used for the following purposes:

1. To provide and improve our services, including processing orders, providing customer support, and providing personalized content.

2. Promotional emails, newsletters, and other marketing communications that are relevant and tailored to your interests are sent to you as part of our marketing and advertising activities.

3. Conducting research and analysis to improve the performance and functionality of our services, as well as developing new products and services.

4. Protecting the security and safety of our users and services by detecting and preventing fraud, security breaches, and other malicious activities.


Data Sharing

Your data may be shared with the following parties:

1. The use of third-party service providers: We engage third-party service providers to process your data on our behalf, such as payment processing, hosting, and data analysis. Contractual obligations bind these providers to only process your data in accordance with our instructions and to comply with applicable data protection laws.

2. Legal compliance: We may disclose your personal information to comply with legal requests, court orders, and government subpoenas and investigations.

3. Mergers, acquisitions, and sales: We may disclose your information to potential purchasers or their advisors in the event of a merger, acquisition, or sale.


Data Security and Storage

In order to protect your data from unauthorized access or disclosure, we implement security measures. The measures may include encryption, firewalls, and access controls. Your data is stored on secure servers behind firewalls, which are accessible only by authorized personnel.

You have certain rights in relation to your data, including:


Data Retention

Your data will be retained only for as long as necessary to fulfill the purposes outlined in this policy. Your data may be deleted or anonymized when it is no longer necessary or when you request it.

1. Access: You have the right to request access to your personal information and to ask us to rectify any errors.

2. Rectification: You have the right to ask us to rectify any errors in your personal information.

3. Erasure: You have the right to ask us to delete your personal information in certain circumstances.

4. Restriction of Processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

5. Portability: You have the right to ask us to transfer your personal information to another party in certain circumstances.

6. Objection to Processing: You have the right to object to the processing of your personal information in certain circumstances.

7. Withdrawal of Consent: You have the right to withdraw your consent at any time where processing of your personal information is based on consent.


Changes to This Policy

We may update this policy from time to time. We will inform you of any changes by posting the revised policy on our website. You are advised to review this policy periodically for any changes.


Contact Information

If you have any inquiries, concerns, or complaints about this policy or our data practices, please contact us:

• Email: FLCRV@premieronline.net

• Phone: 712-476-5362

• Address: 913 Westview Dr. Rock Valley, IA 51247


Overview

The following Website Terms and Conditions govern the use of farmerslumber.us.evostore.io. The use of this Website constitutes your agreement to comply with and be bound by these Terms. The following Terms should be carefully reviewed.


Use of the Website

It is your sole responsibility to use the Website for your own private, noncommercial purposes. It is agreed that you will not use the website for any commercial purposes, including, but not limited to, advertising, marketing, or selling products or services.


Content and Intellectual Property

The Services may include content provided by us, our partners, or our users. Except for your own content, you may not copy, modify, translate, publish, transmit, sell, or otherwise use any content appearing on the Services without prior written consent from the appropriate content owner. Content that is provided to you through the Services is for your personal use only.

By using the Services, you grant us a perpetual, worldwide, royalty-free, non-exclusive, transferable, and sublicensable license to use, reproduce, modify, create derivative works of, distribute, publicly display, publicly perform, and distribute your content. You also grant us the right to use your username, profile picture, and information about your interactions with our Services, including your reviews, comments, and messages, as part of our marketing and promotional efforts.


Accuracy of Information

We make every effort to ensure that the information contained on the Website is accurate and reliable. However, we do not make any warranties or representations regarding the accuracy or completeness of the information provided. The content of this website may contain errors or omissions, for which we are not responsible.


Links to External Websites

The Website may contain links to external websites or resources that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of these websites. You are advised to read the terms and policies of any third-party websites you visit.


Disclaimer of Warranties

YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.


Limiation of Liability

FARMERS LUMBER COMPANY WILL NOT be liable in any way for DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, resulting from your use of, or inability to use, the website, or any content or services obtained through it, even if we have been informed of the possibility.


Indemnification

Upon utilizing the Website or violating these Terms, you agree to defend, indemnify, and hold Farmers Lumber Company, its officers, directors, employees, and agents harmless from any claims, actions, or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your misuse of the Website.


Termination

We reserve the right, at our sole discretion, to modify or discontinue the Website or any service provided on the Website, with or without notice. You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuation of the Website or any service.


General

These Terms shall be governed by and construed in accordance with the laws of the United States. In the event that any disputes arise out of or in connection with these Terms, the courts of the United States shall have exclusive jurisdiction.

In relation to the subject matter hereof, these Terms constitute the entire agreement between you and Farmers Lumber Company and supersede all prior agreements, understandings, and representations, whether written or oral.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.


Contact Information

You may contact us through our email or phone number if you have any questions or concerns regarding these Terms or the Website at:

FLCRV@premieronline.net

712-476-5362


Use of Cookies on a Website

Cookies are small text files that are stored on a user's device when visiting a website. They are commonly used by websites to enhance user experience by storing preferences and tracking user behavior. In this document, we will explore the use of cookies on a website and their purpose.


Purpose of Cookies

1. Session Management: Cookies are used to maintain the session state of a user on a website. This allows users to navigate between pages without constantly logging in and allows for a seamless user experience.

2. Personalization: Cookies can be used to personalize the user experience on a website. By storing user preferences and settings, websites can provide customized content, recommendations, and targeted advertisements.

3. Analytics: Cookies play a crucial role in web analytics. They allow website owners to track user behavior, including page views, clicks, and time spent on specific pages. This data helps website owners understand how users interact with their website and make data-driven decisions.


Types of Cookies

1. Session Cookies: Session cookies are temporary cookies that are only active while a user is browsing a website. They are used to store session-specific information, such as login credentials or shopping cart contents, and are automatically deleted when the user closes the browser.

2. Persistent Cookies: Persistent cookies are stored on a user's device for a longer duration, often until they expire or until the user manually deletes them. They are commonly used to track user behavior across multiple sessions or across different websites. Persistent cookies can be used to personalize advertising or provide targeted content to users.

3. First-Party Cookies: First-party cookies are set by the website the user is visiting. They are commonly used to store user preferences and provide a seamless user experience.

4. Third-Party Cookies: Third-party cookies are set by domains other than the website the user is visiting. They are often used by advertisers to track user behavior across multiple websites and deliver personalized advertisements.


Consent and Cookie Management

Websites must obtain consent from users before using cookies on their devices. This can be done through a cookie banner or privacy policy that informs users about the types of cookies used and their purpose. Users can also manage their cookie preferences through browser settings or opt-out tools.


Conclusion

In conclusion, cookies play a significant role in the functioning of websites. They are used for session management, personalization, and analytics, providing a more personalized and relevant experience for users. Websites must respect user privacy and obtain consent before using cookies. By understanding the use of cookies on a website, users can make informed decisions about their online privacy.


 

If you have any other questions please reach out to us at 712-476-5362.

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